Refund Policy

Balance top-ups

Top-ups add prepaid balance to your Aura eSIM account. Because data is delivered as it is used and your balance never expires, top-ups are not refundable once data has been consumed from them.

When we do refund

If your device cannot install the eSIM at all, or the service was unavailable in a destination shown as covered, contact support@aurapopups.com within 14 days of the top-up and we will refund the unused balance.

How refunds are paid

Payments on this site are processed by Citrus Mobile, which acts as the merchant of record for card transactions.

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.

Contact

Refund requests: support@aurapopups.com.